Albertus J - Tutor in Meyerspark

2016-10-31 - 2019-04-10

Guesthouse Manager

o Answering of telephone, email, and online booking enquiries. o Assigning daily duties to the cleaning staff. o Assisting guests with various requests, such as travel arrangements and meal requests. o Assisting with basic HR functions such as work rosters and leave days requests. o Managing a guest database on Microsoft Access. o Updating online booking platforms with availability. Booking.com, TripAdvisor and Safari Now. o Daily rooms inspections. o Financial duties. o Negotiating with local suppliers for better rates o Basic maintenance tasks such as replacement of gas cylinders and fixing leaking taps. o Stock taking and control.

2015-10-01 - 2016-10-31

Operations Manager

o Answering of telephone, email, and online booking enquiries. o Making bookings for tours, these include accommodation, guides, amenities, activities, and meals. o Scheduling guides for specific tours. Some guides were good at wildlife tours and other good with City tours, so managing and knowing what guide to schedule was especially important. o Weekly optimization of Google AdWords campaign, this included new keywords and campaigns. o Financial duties, sending quotations and invoices, sending booking confirmations, paying various suppliers and guides via online banking account, capturing of incoming cash invoices, compiling an income and expenditure report and handling of card transaction via online pay point.

2011-10-01 - 2015-09-30

Assistant Guesthouse Manager

o Answering of telephone, email, and online booking enquiries. o Assigning daily duties to the cleaning staff. o Assisting guests with various requests, such as travel arrangements and meal requests. o Assisting with basic HR functions such as work rosters and leave days requests. o Managing a guest database on Microsoft Access. o Updating online booking platforms with availability. Booking.com, TripAdvisor and Safari Now.

2010-11-01 - 2010-12-15

Front office assistant

o Welcoming customers at the front desk. o Answering guest questions about the hotel and the area. o Arranging guest requests. o Preparing the reception area for group arrivals. o Assisting guests with check in and safety procedures. o Assisting restaurant manager with dining room preparations. o Assuring the reception area is clean, this included the parking area and port-cochere. o Assisting the night manager with guest accounts.

2008-02-01 - 2010-12-01

Bachelors Degree in Tourism Management - CTI