Geraldene S - Tutor in Broadacres AH
A compassionate and dedicated individual with an honours in Psychology. I enjoy knowledge sharing, understanding human behavior and helping people reach their full potential. I have worked across many industries, all of which are customer centric and focus on people. Over the past few years I've worked in the market insights space, helping companies maximize the benefits and products they offer to consumers.
Tutor basics
Teaching places
Online
Languages spoken
Geraldene speaks English
Experience
Banking
• Develop positive relationships with potential and existing clients, establishing their business needs and developing solutions. • Perform general administration functions and keeping up to date with risk and compliance requirements. • Ensure all learning activities are completed (sanctions, money laundering, Know Your Customer, Treating Customers Fairly etc.). • Efficiently operate computer software used to perform daily duties (FBSS and BDP software). • Authenticate clients and transactions by following relevant policies and procedures to ensure accuracy and to prevent fraud, risks and loss to bank. • Authenticate cheques, bank notes and monitoring of client portfolios to prevent fraud, risk and loss to bank. • Process transactions accurately and efficiently in accordance with established policies and procedures. • Collaborate with team members and refer any transactions in excess of own mandate limits to next level team member for authorisation. • Report customer complaints on the Bank's Customer Care process (CCP) to facilitate feedback and to improve service to customers. • Report suspicious or fraudulent activities to Tip-Offs Anonymous. • Assist with debit and credit card queries, issue replacement cards. • Assist with debit order disputes. • Play an active role in outbound calling to facilitate the identification and qualification of sales leads. • Approach walk-in clients with the view of selling new products. • Update clients’ personal details and maintain clients’ portfolio. • Assist clients with internet and online banking queries. • Adhere to Financial Intelligence Centre Act (FICA) requirements/ FICA support.
Recruitment
• Developing relationships with large corporate and medium size clients with a view of bringing in new business and growing market share. • Analysing job market trends. • Identify key decision-makers, influencers, advisors and contact points within identified key accounts. • Building good relationships with employers so that they keep using company services. • Executive Headhunting: Identifying and approaching suitable candidates for clients. • Marketing of Executive level and Senior Management candidates to prospective companies. • Research and compiling progress reports for candidates being marketed. • Research and Data Gathering. • Managing interview processes and conducting in-depth interviews. • “Cold-calling” new companies to generate new business. • Travelling to clients. • Fee negotiations. • Updating company database. • Administration. • Conducting reference and background checks. • Preparing CVs and correspondence to forward to clients. • Working towards and exceeding targets that may relate to the number of candidates placed.
Recruitment Consultant
• Building and managing a consulting desk within the recruitment division. • Attending Recruitment Sales Training. • Conducting and analysing market research to identify recruitment/industry trends. • Networking to identify new business opportunities. • “Cold-calling” companies to generate new business. • Managing Key Accounts and maintaining an active client facing role. • Headhunting and candidate sourcing on job portals and social media platforms (e.g. Placement Partner, LinkedIn, PNet, CareerJunction, Careers24, FaceBook etc). • Interviewing and assessing prospective applicants and matching them with vacancies at client companies. • Screening candidates and drawing up shortlists of candidates for clients to interview. • Organising interviews and selection events. • Priming candidates and clients in order to prepare for the interview process. • Debriefing candidates and clients once interviews have been conducted. • Planning and writing of advertisement for vacancies. • Travelling to clients. • Fee negotiations. • Updating company database. • Administration. • Conducting reference and background checks. • Preparing CVs and correspondence to forward
Research Executive
• Oversees the entire research process from start to finish together with the Senior Research Executive • Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report design / templates, data analysis and insights and presentations • Ensures research basics and disciplines are implemented and upheld, including: • Responsible for overall quality control and all quality control documentation • Ensures the process runs according to deadlines and budget • Attempts initial value add / insights at each stage (development area) • Develops basic Solutions knowledge • Ensures integration of information from multiple sources where applicable and • available • Conducts desk research to add value to all reports / presentations and assist the Client in understanding the South African market • Assists with research design for entire project / process on small pitches • Engage with external stakeholders and involvement client services and customer satisfaction • Involved in pre-testing solutions (AdLabs) of products and concepts to help improve product communication • Both Qualitative and Quantitative analysis of reports
Research Consultant
• Responsible for data analysis, report writing and presentation of research findings to business • Responsible for the management and quality of various ad-hoc research projects for all the Telesure brands including new product development/ product and pricing research • Ensuring additional strategic research is undertaken timeously and effectively and will deliver on the insights required to assist the business in achieving its strategic objectives • Maintaining strong relationships with both internal and external stakeholders in order to ensure the appropriate research methodologies are recommended to answer key business questions • Partner with CXE teams to investigate the operational environment to understand what is driving scores (People, Price, Product or Process) and assist with the formulation of action plans to address business challenges based on the feedback • Assist the Research Manager in liaising with other stakeholders in the organisation to ensure the effective collection and dissemination of customer insights • Market Trends and Competitive Intelligence • Take responsibility for the sourcing, monitoring and sharing of data, articles, reports and other information about trends that will have a lasting impact on the financial services industry. • Take responsibility for developing this competitive intelligence capacity within the organisation, including measuring and monitoring market share data to gather competitive insights • Marketing Research for Business and Personal insurance • Assisting in creating and maintaining a stable, durable and measurable market segmentation model, comprising both qualitative and quantitative data • Assist as required in pre and post campaign analyses of new launches etc. in the market to assess consumer response and the return on investment • Obtain data and assist as required in the creation of reports with the Direct Marketing team to understand the efficacy of direct marketing campaigns delivered via various channels
Education
BA - University of Kwazulu Natal
Bachelor of Arts, majored in Psychology and Criminology
Bsoc sci (Hons) - University of Kwazulu Natal
Social Science Honours degree, majored in Psychology
Subjects taught
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English skills
I have always had a passion for the English language. At high school I achieved a distinction in English. I have also had previous experience in tutoring students at university that required a strong command of the English language.
Geraldene teaches English skills at High School, Primary School, University/College, and Adult level(s)