Michael-Skye R - Tutor in Pine Park
I am an IT Support Technician and have been in the IT field for 5+ years. I have mostly worked on the Help Desk or been outsourced to work for companies on-site. I have always enjoyed teaching others and have excellent communication skills, a detailed understanding of computers, immense patience and I am able to provide solutions to technical quiries in an efficient manner. I believe those personality traits and work experience can apply to teaching too and would like to give it a try.
Tutor basics
Teaching places
Students Home, Public Place, and Online
Travelling distance
Michael-Skye will travel 10km from Pine Park, Randburg, Gauteng, South Africa
Languages spoken
Michael-Skye speaks English
Experience
Helpdesk Technician / On-Site Support Technician
Dial-A-Nerd / NerdWorks: Ferndale, Fulltime from July 2016 – April 2019 (2 years 9 months total) Sub-contracted by Dial a Nerd to Bidvest Prestige, Strydom Park as an on-site support technician November 2016 - July 2018. (1 year 9 months) Responsibilities: Service Desk Support Email Support / Ticket Logging Customer Administration Support Call-out Coordination Remote Desktop Support Telephonic Desktop Support In-Office Support Technician Desktop / Laptop Hardware Maintenance and Repair Computer Software Maintenance and Repair
In-House Support Technician
Altonet / Webcall: Rosebank, Full-time, from October 2014 – February 2016 (1 Year & 3 Months). Responsibilities: Service Desk Support Remote Desktop Support Email Support / Ticket Logging Domain Management Customer Administration Email & Domain Account Configuration In-House Employee Computer Maintenance and Support
Support Technician
Matrix Warehouse Computers: Cresta, Full-time, from March – September 2014 (6 Months) Responsibilities: Customer Support Stock Management Sales Endpoint (Tills) Hardware and Software repairs Customer Sales Enquiry Product Sales Computer Assembly and Upgrades
Education
Higher Certificate in IT Support Services - College Campus
Graduated IIE 2013: • 70% - Business Calculations • 63% - Business Communications C • 63% - Business Practice Entrepreneurship • 88% - Computer Architecture (A+) • 93% - End User Computing A • 62% - End User Computing B • 79% - End User Computing C • 75% - Help Desk • 75% - Network Architecture A (N+) • 75% - Web Development (Introduction) • 91% - Work Integrated Learning
Subjects taught
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Computer Science
I have always enjoyed teaching others and have excellent communication skills, a detailed understanding of computers, immense patience and I am able to provide solutions to technical quiries in an efficient manner. I believe those personality traits and work experience can apply to teaching too.
Michael-Skye teaches Computer Science at High School, Primary School, University/College, and Adult level(s)