Raymond M - Tutor in Greenstone

Production & Business Applications Manager

Headed a team of analysts, accountable for supporting the Bank’s shared applications. Tested and supported trading and financial applications, such as FEDS, Oracle, TALX, CALYPSO FX products as well as various trading desks, such as customer dealing, equities, and script lending dealers. Managed the market data products including vendor and contract management in line with organizational policies and procedures. Optimized data processing efficiency through static data administration and maintenance. Key Achievement:  Introduced governance process, integration and across shared applications.  Introduced access control and security including proper data centre management processes

Head of Operations and Technical Support

Head of ERP Operations & Technical Support (7/2015 to 2/2017) Directed the ICT operations in coordination with ERP Team comprising of FNB procurement and HR technology. Led all aspects of project from inception to completion within the agreed timeframe and budget. Developed various policies and processes, such as governance policies (risk controls), supplier and employee data management policies, governance processes (SDLC) as well as automation and integration processes. Executed the change control and release management process to deliver new and enhanced IT services required by the business, while protecting the integrity of existing services. Ensured seamless execution of project operations through regular testing of disaster recovery/business continuity cost and budgeting. Key Achievement:  Introduced automated testing process across organisation to automate a number of testing processes and improve project delivery, development for business as usual processes and enhancements.  Introduced virtualization process in infrastructure to virtualize servers with some databases moved to the cloud environment by reducing a number of physical servers in the data centres.

Digital Operaions Head

Head–Digital Operations (3/2017 to Present) Conform to predefined standards and accordingly manage all groups digital platforms that are shared across business units and various digital platforms. Oversee the overall operations of the groups digital platforms, including day-to-day operations, testing, governance, innovation, and development of operational policies, financial, compliance, and security. Key Achievements:  Formulated and aligned digital operations strategy with business/group strategy, regular EXCO reporting, as well as stakeholders’/business relationship management.  Delivered strategic direction to digital operations team and monitored performance to increase project effectiveness.

Program in Practical Project Management - University of South Africa

Certificate in Information Technology Management - University of Cape Town

Post Graduate Diploma in Digital Business. - Emeritus Management Institude

Post Graduate Diploma in Knowledge and Information Systems Management. - University of Stellenbosch

Post Graduate Diploma in Business Administration - Regenesys Business School

Bachelor of Information Science - University of South Africa

Bachelor of Information Science , Majoring in Information Management

Bachelor of Business Administration. - Regenesys Business School

BBA , Majoring in Strategic Management